Clinic Information for All Patients

About our Three Teams

There are three teams of family doctors, nurses, and support staff located at Stonechurch Family Health Centre. They are known as Team A, Team B, and Team C.

Weekend On-Call Clinic

We are available to you 24 hours a day, 7 days a week for urgent problems but we are not always at the office. We can advise you by phone regarding urgent problems that cannot wait until the office is open.
Stonechurch Family Health Centre operates a weekend on-call clinic on Saturdays and Sundays and public holidays from 10:00 am to 2:00 pm. This clinic is located at the Stonechurch Family Health Centre. If you need to be seen for an urgent problem on the weekend, call the Stonechurch clinic number, anytime after 9:00 AM.

Please call as early in the day as possible, to ensure that you are able to be seen that day!

It is important that you reserve calls on the weekend for matters that cannot wait until regular clinic hours. Calls during the night should only be made in cases of serious concern.

Stonechurch Clinic is not a walk-in clinic. You must have an appointment to see your doctor, nurse, social worker, or other specialist but we are always available to talk to you about any urgent problem.

Please do not go to a walk-in clinic - CALL US - we know how to help you.

Diagnostic Tests

If you need to have a booked diagnostic test, our receptionist will make the appointment and let you know where and when to go. We will forward any needed information in advance of your test. If you cannot go at the appointed day or time, you must call to change your appointment. Please do not miss test appointments as they often take weeks or months to schedule.

It may take 2 to 3 weeks after the test for us to get your results. We will call you if we need to follow up your tests with information or an office visit.

Electronic Charts

The transition from paper-based health records to computer-based health records has enabled our care providers to access your health information around-the-clock, facilitate preventive care, increase accuracy and effectiveness in prescribing tests and medication, and assist our physician’s professional development by providing access to online resources.

The use of Information Technology to create, store, and transmit electronic patient records has enormous potential for increasing the quality of health care provided to our patients. Electronic records are password-protected and meet all requirements of Bill 31 (the Privacy Legislation).

Access for People with Disabilities

Many of our patients need extra help. We have reserved parking close to the entrance for people with disabilities. Our main entrance has automatic door openers. Moreover, several examination rooms have beds that can be lowered for easy access. Please notify our receptionist when booking your appointment if you require the easy access exam bed.

Health Cards

Always bring your health card and give it to the receptionist when you arrive. Check the expiry date on your card, and arrange for a new one before it expires.

Home Visits

All our teams arrange home visits when patients are housebound or need palliative care.

Hospital Visits

All our teams arrange hospital visits when needed but not everyone who goes into the hospital needs to have their family doctor visit. Your doctor will not visit you if you go into a hospital away from this area.

Laboratory Services

As of February 26, 2010 the Laboratory Services at our clinic were permanently closed.  Sorry for any inconvenience this may cause.  Please see your receptionist for a list of Community Labs.

Medication Refills - Team A

Please note that clinicians on Team A do not renew medications over the phone. As such, an office visit is needed for all medication renewals and changes. Please bring your medication bottles with you for review during your office visits. We try to give you enough medication until your next visit. It is a good idea for you to call for an appointment at least four weeks before you run out of medications. When you pick up the last refill of your prescription at the drug store, call us for an appointment to review your medications.

Obstetrical Care

All of our family doctors provide prenatal care but not all deliver babies. Your team will help you to find the care that is right for you.

Paying for Services

The government pays for almost all your services when you register as a patient and you agree not to use a walk-in clinic or another family doctor for your health care. You do have to pay for services such as filling out forms and insurance papers or doing physicals for jobs or licenses. Our receptionists have a list of the “uninsured” services fees and you will be told about any charges in advance.

Specialist Appointments

If one of our doctors refers you to a specialist, our receptionist will make your appointment and let you know where and when to go. We will send any needed information ahead for you. If you cannot go at the appointed time, you can call the specialist’s office and change your appointment.

It usually takes 2 to 3 weeks after the appointment for us to get your reports. We will call you if we need to follow up your appointment with information or an office visit. Please do not miss specialist’s appointments as they often take weeks or months to schedule.

Complaints and Compliments

We want to hear your concerns so we can deal with them as soon as possible. Please talk to your doctor, nurse, or other caregiver. Give written compliments or complaints to the receptionist or mail them to a specific person.