Welcome to Stonechurch Family Health Centre
We are not a walk-in clinic, so patients must have an appointment to see your doctor, nurse, social worker, or other specialist. Still, we are always available to talk to you about any urgent problem.
We are available to you 24 hours a day, 7 days a week for urgent problems but we are not always at the office. We can advise you by phone regarding urgent problems that cannot wait until the office is open.
Stonechurch Family Health Centre also operates a weekend on-call clinic on Saturdays, Sundays and public holidays, to help deal with medical issues that cannot wait until regular clinic hours (click here).
Access for People with Disabilities
Many of our patients need extra help. We have reserved parking close to the entrance for people with disabilities. Our main entrance has automatic door openers. Moreover, several examination rooms have beds that can be lowered for easy access. Please notify our receptionist when booking your appointment if you require the easy access exam bed.
Always bring your health card and give it to the receptionist when you arrive. Check the expiry date on your card, and arrange for a new one before it expires (Click for Ministry of Health website).
As of February 26, 2010, the laboratory services in our clinic will be permanently closed. We are sorry for any inconvenience that this may cause. Please see your receptionist for a list of Community Lab Services or click on the following link for contact information
Complaints and Compliments
We want to hear your concerns so we can deal with them as soon as possible. Please talk to your doctor, nurse, or other caregiver. For written compliments or complaints you can either give them to the receptionist, put them in the Patient Suggestion Box (located at the front door) or mail them to a specific person.